Frequently Asked Questions
CUSTOM ORDERS
Can I place a custom order?
Yes, we offer custom sizes as well as custom images. Please contact us to place a custom order.
How does the custom collages work?
See here for more information about collage prints.
ORDERING PROCESS
What is the process for placing an order?
You may place and order by adding a product to your cart and continuing with the online checkout process. This includes adding your contact and shipping details and making the payment through the online payment gateway. Alternatively, you may contact us directly to place a custom order. After we receive your order, we will go through a order confirmation process where we will be in contact with you though email to make sure we capture the order details correctly. Your canvasses will then be manufactured and as soon as it is sent out for delivery, we will send you the shipping notice with tracking information.
I'm not sure if I selected the correct images when I placed my order. What now?
After we receive your order, we will go through a order confirmation process where we will be in contact with you though email to make sure we capture the order details correctly.
Where do I enter my discount code?
After you have added a product to your cart and reviewed your order, you can continue by clicking the "check out" button. You should now see a form for your contact and shipping details. When viewing with a cell phone, click on "Show order summary" at the top and you will be able to see a field for "Discount Code". When viewing on a computer, you should see the "Discount Code" field on the right hand side where the total order amount is shown.
IMAGE CATALOGUE
You can view the collection of images available for printing here.
PRODUCT DETAILS
See here for more information about the product.
PAYMENT
Which payment methods are available?
MasterCard and Visa credit cards, Instant EFT as well as Masterpass are all available through the PayFast platform.
Which currencies do you support?
You can pay in any currency. Your order will be charged in Rand (ZAR) and is converted to your currency by the payment system.
DELIVERY
What are the shipping costs?
You always receive Free delivery on any purchase worldwide.
Which countries can you ship to?
Products are manufactured in and shipped from South Africa. We ship to the following countries/ regions:
- Australia
- Canada
- Europe
- Namibia
- South Africa
- United Kingdom
- USA
How long does it take to receive my package?
Deliveries within South Africa are fulfilled be The Courier Guy and can be expected 8 - 12 working days from date that the order is confirmed. International shipping is fulfilled by DHL and can be expected 10 - 16 working days from date that the order is confirmed. A tracking number will be provided when your order is out for delivery. Please note that delivery times are subject to order demand and will be communicated during order confirmation.
RETURN POLICY
We take pride in our products and aim to deliver only the best quality to our clients. In the unfortunate event that your canvas gets damaged in any way during the delivery process, we will gladly replace it for you. If you are not 100% satisfied with your order, please let us know within 5 working days from receipt of your package.
CONTACT DETAILS
You may contact us directly at afterimage.canvas@gmail.com, though the messenger on the website or by submitting the Contact form.